Support
Need a hand with Dabble?
Most questions are answered below. For anything else, the contact details are in the privacy policy.
Restore a Dabble Pro purchase
- 1 Open Dabble and tap the "+" button until the Dabble Pro screen appears (or hold the canvas menu and tap "Share drawing").
- 2 Answer the parent gate question.
- 3 Tap "Restore Purchase" at the bottom of the Pro screen.
- 4 Make sure the iPad is signed in to the Apple ID that bought Pro. Family Sharing of in-app purchases depends on your Apple settings.
Quick fixes
- The menu won't open
- Hold the button for the full 2 seconds without lifting. The pink ring fills while you press; a quick tap only shows a hint.
- A drawing is missing
- Drawings are stored only on the iPad they were made on and are not backed up to a server. Deleting the app deletes them. Share favourites to Photos to keep them safe.
- Pro didn't unlock after paying
- Use "Restore Purchase" as above. If it still doesn't unlock, contact us (see the privacy policy) with the receipt from Apple and we'll sort it out.
- Cancel the subscription
- Apple handles billing: Settings → your name → Subscriptions → Dabble Pro → Cancel.
More answers in the FAQ.
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